Receptionist / Guest Experience Coordinator
55305, Minnetonka
Receptionist / Guest Experience Coordinator
Part Time • 55305, Minnetonka
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Employee discounts
- Flexible schedule
Receptionist / Guest Experience Coordinator
Location: Sharkey’s Cuts for Kids – Minnetonka & Eden Prairie
About Us
Sharkey’s Cuts for Kids is more than a haircut—we provide a fun, memorable experience for every child and family who visits us. Our Receptionists are the first and last impression our guests have and are essential to our success.
Position Summary
The Receptionist is responsible for delivering outstanding customer service while managing the daily flow of appointments, supporting salon operations, and creating a warm, welcoming atmosphere for every family.
Primary Responsibilities
- Greet every guest with a warm and enthusiastic welcome.
- Answer incoming phone calls professionally.
- Schedule, confirm, and manage appointments efficiently.
- Check guests in and out using the salon management system.
- Process payments accurately.
- Promote memberships, retail products, and salon services.
- Encourage clients to pre-book their next appointment.
- Request Google and Yelp reviews from satisfied guests.
- Maintain an organized and welcoming reception area.
- Assist with birthday party inquiries and bookings.
- Help keep the salon clean and organized throughout the day.
- Support stylists and salon managers as needed.
- Resolve guest concerns professionally and promptly.
- Assist with opening and closing procedures.
Qualifications
- Outstanding customer service skills.
- Friendly, energetic, and professional demeanor.
- Excellent phone etiquette.
- Strong organizational and multitasking abilities.
- Computer and scheduling software experience preferred.
- Cash handling experience preferred.
- Reliable attendance and punctuality.
- Ability to work evenings, weekends, and holidays as needed.
Preferred Qualities
- Loves working with children and families.
- Positive attitude and team-oriented mindset.
- Sales-oriented with the ability to recommend products and services naturally.
- Detail-oriented and proactive.
- Comfortable working in a fast-paced environment.
What We Offer
- Competitive hourly pay.
- Flexible scheduling.
- Fun, positive workplace culture.
- Opportunities for advancement.
- Employee discounts.
- Ongoing training and professional development.
Our Receptionists help create the Sharkey’s experience by making every family feel welcomed, appreciated, and excited to return.
Compensation: $15.00 - $20.00 per hour
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Sharkey's Cuts for Kids Corporate.
(if you already have a resume on Indeed)
Or apply here.
Above Market Pay! (Hourly rate plus tips)
Voted #1 Kids Salon Franchise!
Our location has a 5 star rating!
Competitive Retail Commissions
No Late Nights, Comfortable Work Environment
Flexible schedule! We close by 6pm every night during the week, by 5pm on Saturdays and 4pm on Sundays!
Super Fun Environment Created With Kids in Mind!
Fun motorized cars, xbox, tv's, and "minicures" with each haircut! Each child leaves not only with a balloon and lollipop but a smile on their face!
$500 sign on bonus!